Refund policy
Refund & Returns Policy
Last updated: May 27, 2026
We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we’re here to assist you.
Returns & Eligibility
- Most items can be returned within 30 days of delivery for a refund or exchange.
- Products must be unused, in their original condition, and include all tags and packaging.
- To initiate a return, please contact us at info@zolviashop.com with your order number.
Refund Process
- Refunds will be issued to the original payment method used at checkout.
- Once we receive and inspect the returned item, refunds are processed within 5–10 business days.
- Shipping fees are non-refundable, unless the return is due to an error on our part (such as incorrect or defective items).
- Customers are responsible for return shipping costs, except in cases where we made a mistake.
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Personalized or custom-made products
- Perishable goods
- Digital products, downloads, or software
- Gift cards
- Final sale items (clearly marked at purchase)
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible. We will cover the return shipping costs and offer either a replacement or a full refund.
We reserve the right to deny returns that do not meet the conditions outlined in this policy.